The role
Responsible for servicing, maintaining, fault finding and repairing fire alarm and security systems across residential client sites.
Responsibilities
- Service, maintain and repair fire alarm and fire detection systems, including both addressable and conventional systems.
- Maintain and repair security systems, including CCTV, access control, door entry/intercom systems, intruder alarms, automatic gates and barriers.
- Carry out planned preventative maintenance (PPM) on fire and security systems across residential developments and other client sites.
- Attend reactive maintenance and emergency call-outs, responding promptly to system failures, alarms and security faults.
- Diagnose and rectify faults using appropriate testing and diagnostic equipment, ensuring systems are restored to full operation wherever possible.
- Carry out system testing and inspections in accordance with relevant British Standards, manufacturer requirements and company procedures.
- Complete remedial works, upgrades and system modifications, identifying defects and recommending further repairs or improvements where required.
- Maintain accurate documentation, including service reports, job sheets, test records, defect reports and details of parts and materials used.
- Ensure all work is carried out safely and compliantly, following Health & Safety requirements, RAMS, site procedures and relevant fire and security industry standards.
- Liaise professionally with building managers, site teams and clients, providing technical advice, explaining faults and planned works, and minimising disruption within occupied residential developments.
Skills and experience required
- Previous experience working as a Fire & Security Engineer within Facilities Management, residential developments, commercial buildings or a similar environment.
- Strong experience in the servicing, maintenance, fault finding and repair of fire alarm and security systems.
- Experience working with addressable and conventional fire alarm systems.
- Practical experience with security systems including CCTV, access control, door entry/intercom and intruder alarm systems.
- Good working knowledge of relevant British Standards, particularly BS 5839, and general fire and security industry requirements.
- Strong fault-finding and diagnostic skills, with the ability to identify faults and carry out effective repairs.
- Ability to carry out PPM and reactive maintenance and manage multiple jobs across different client sites.
- Good understanding of Health & Safety requirements, RAMS and safe working practices.
- Strong communication and customer service skills, with confidence dealing professionally with residents, building managers and client/site teams.
- Ability to work independently, manage workload effectively and accurately complete service reports, job sheets and maintenance records.
Qualifications
- Relevant fire alarm, security or electrical qualifications (e.g. FIA, City & Guilds, NVQ or equivalent), with a good working knowledge of BS 5839.
- Manufacturer-specific training, ECS, IPAF/PASMA and experience with CCTV, access control, door entry and intruder alarm systems would be advantageous.